Updated 15 October 2026. Operated by My Divine Hands LLC. This policy applies to our personalized Feelings Cards PDF.
You may cancel for a full refund before personalization starts. Contact art@mydivinehands.com with your order reference as soon as possible.
Your first proof is due within 1–2 business days after payment and receipt of a usable photo with parent or legal guardian permission. Review the proof before approving your finished PDF. One consolidated correction round is included: send your requested changes together, including any expression, pose or likeness concern. Fixing an error we made does not use your included correction round.
If a likeness issue remains after the included correction, we will offer a refund. For an undelivered, faulty or misdescribed file, contact us so we can arrange an appropriate correction, replacement or refund. For other cancellation requests after personalization starts, contact us to discuss the work completed and available options.
Email art@mydivinehands.com with your order reference and a description of the problem. Do not email child photos, passwords or full payment-card details.
Personalization, proof approval and downloading do not remove any rights you have under applicable consumer law.